Career
Currently I’m Head of Design and Platform at Life Moments – a profit and purpose business enabling financial services firms to improve customer and commercial outcomes for its clients.
I have over 20 years experience in product development. My background specialises in user experience, managing design teams since 2008. I’m proud to have watched several of my previous employees grow their careers to senior positions.
My earlier work produced apps generating hundreds of millions in annual turnover and won four publishing industry awards.
For the past 7 years I’ve operated at senior management level, covering a wider range of responsibilities including Product Management of a Digital Experience Platform (LifeHub), technical sales consultancy, managing delivery of client products, and implementing AI Operations.
I’m known for my grit and disciplined work ethic - finishing what I start. For creating unique and holistic product visions. For my broad understanding across research, design, engineering, and project management functions. Also for my supportive management style.
As a founding employee at Life Moments, I’ve helped grow the business from 4 to 24 people and delivered numerous products to clients in home buying, wealth, and sustainability spaces, aiding revenue growth almost every quarter since Life Moments began in 2018.
I’m keen on fostering a healthy and inclusive business culture, with a particular interest in supporting neurodiversity in the workplace.
My impact at Life Moments
products built for clients using the LifeHub platform
total unique users across all Life Moments products
data points collected via LifeHub's proprietary analytics engine
average user retention rate across all products
average conversion rate into leads for clients
of quarters since Life Moments began show growth in revenue
Rob helped me get my first real product design experience, taught me visual and soft skills, plus supported my move to a new company. I'm now in a design leadership position at Ambassador Theatre Group
Cristina Romero Macias – Head of Design, ATG
satisfaction rating among Life Moments employees
of LM product users report enhanced understanding of personal finance
of LM product users report feeling more supported by their provider
Accessibility is often a forgotten part of product development so it's been refreshing to work with Rob, he's someone who cares as much as I do about making sure everyone is included.
David Davies – Accessibility Consultant, Leeds Building Society